Keeping Safe with Your HVAC Repairman

With the recent attention given to the COVID-19 crisis, American now more than ever are giving serious thoughts on how to keep themselves and their families safe during times of unusually high illness.  With the help of federal, state, and global initiatives, people are learning - or at least being reminded of -  ways to reduce or eliminate the chances of contracting viral illnesses.

This is especially important to those in ‘essential services’, like people who work in medical professions, police and ambulance services, building personnel, and warehouse laborers.  These individuals are crucial to keeping us healthy, safe, and supplied in times like these, so they must remain vigilant at all times to keep sickness at bay.

The same is true for HVAC workers, like those at Southern Seasons Heating and Air.  We know how important it is to maintain a safe and comfortable home, and we will continue to work to help ensure your houses stay that way.  We are cautious at all times to reduce our chances of contracting COVID-19, as well as any other virus.  We understand that we come into contact with many people each and every day, and do our best to prevent spreading germs and worsening the reach of any virus.

There are a few suggestions that you should use when you need need HVAC service to Wake Forest or Raleigh home - suggestions that can help keep you, your repairman, and the next customers safe during this time, as well as any other cold or flu seasons in the future:

1. If you are sick, have been sick, or suspect you’ve been in contact with someone who is sick, please let us know before your service call.  We cannot stress this one enough; if you’ve been sick recently, or even think you might get sick in the near future, please let us know before we’ve arrived at your premises.  In many cases, we can make arrangements with you to avoid personal contact and entering the home, but we need to know this before we get there.  Please, be honest with your repair technician and let us know before we arrive.
2. Maintain a safe distance at all times.  Assuming everyone is safe and well within the home, we may need to inspect portions of your system inside the home.  We understand - sometimes you’re not comfortable with allowing someone to wander aimlessly through your home, and fully expect to have someone with us during our time inside the house.  However, we will ask you to maintain a safe six-foot distance at all times while our technicians are on premise.  This is for both of our safeties, and should allow you to see the work we’re performing.  
3. Clean and disinfect any areas that may need to be inspected before and after the visit.  Take a few moments before our arrival to sanitize and clean any area you think we may need to access for your repair, such as thermostats and entryway doors.  In addition, you may consider cleaning access panels to crawlspaces, attics, and the like.  Also, don’t forget to wipe things down after we leave; we do our best to prevent introducing germs into homes, but a quick follow-up after we’re done is in your best interest.

Following these simple steps can go a long way in helping both you and your HVAC technician stay safe in times like these. Of course, if you have any questions prior to your HVAC visit, please contact us and we’ll be happy to discuss your call and any options we have in advance.  It is in all of our best interests to keep each other as safe as possible, while still keeping your comfortable in your homes for the duration of this crisis!