Privacy Policy

Welcome to Southern Seasons Heating and Air. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your personal data when you interact with us through our website, by phone, or through other forms of communication.

1. Information We Collect

Southern Seasons Heating and Air collects personal information from you when you engage with our services, including but not limited to:

• Contact Information: Such as your name, phone number, email address, and mailing address.
• Billing Information: Payment details required to process transactions for services rendered.
• Service Information: Details related to the HVAC services you request, including your service history, appointment scheduling, and any customer service inquiries.

2. How We Use Your Information

The information we collect is used for the following purposes:    To Provide Services: We use your contact information to communicate with you regarding appointments, service updates, and to provide customer support.

• Billing and Payment: We use your billing information to process payments and manage billing inquiries.
  
• To Provide Services: We use your contact information to communicate with you regarding appointments, service updates, and to provide customer support.
• Customer Support: To provide you with customer service and respond to your questions or concerns.

3. Communication Policy

Southern Seasons Heating and Air only uses phone numbers and SMS messaging for direct communication with our customers. This includes appointment reminders, service confirmations, and responses to customer inquiries. We do not use your phone number or SMS messaging for promotional materials, marketing, or advertising purposes. You will not receive unsolicited marketing communications from us.

4. Information Sharing

Southern Seasons Heating and Air does not share your personal information with third parties for their own marketing or business purposes. Your data is solely used by Southern Seasons Heating and Air to facilitate your requested services and to communicate with you effectively. In certain cases, we may share information with service providers or partners who assist us in delivering our services, but only to the extent necessary and under strict confidentiality obligations.

5. Data Security

We take the security of your personal information seriously. We use various security measures to protect your information from unauthorized access, use, or disclosure. However, no data transmission or storage system can be guaranteed to be 100% secure. While we strive to protect your personal data, we cannot ensure or warrant the absolute security of any information you transmit to us.

6. Your Rights and Choices

You have the right to:

• Access the personal information we have about you.
• Correct any inaccuracies in your personal information.
• Request Deletion of your personal data, subject to certain conditions and legal obligations.
• Opt-out of any future communication that you do not wish to receive, although our policy already ensures that you won’t receive any promotional communications from us.

7. Changes to This Privacy Policy

Southern Seasons Heating and Air reserves the right to update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any changes will be posted on this page, and the date of the latest revision will be indicated at the top of the policy.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:Southern Seasons Heating and Air
Phone: 919-271-7961
Email: southernseasonsair@gmail.com
Address: 4500 Clear Cut Ct. Wake Forest, NC 27587

By using our services, you consent to this Privacy Policy.